WE FIGHT FRAUD
We need you to help us reach our Big Hairy Audacious Goal! By building really smart software we enable insurers worldwide to automatically detect insurance fraud and identify high risks. Our ultimate dream is that in 2025 the FRISS Score is the global trusted standard for honest insurance. We need great people to build great products! Are you our new Service & Support Team Manager?
Your mission as a Service & Support Team Manager @ FRISS
For our customers it is a “Joy to do business with FRISS”. That is your mission. You achieve this by focusing on increasing the NPS Score and the ROI for our clients. At the same time, it is very important that you are committed to improve the work pleasure of your team. The agenda of the team, consisting of 1st, 2nd line engineers and value consultants, is completely filled with driving down incidents, resolving service requests and visiting our customers. As a result, there is sometimes insufficient time to build on themes such as efficiency and optimization. You want to improve this by facilitating and (re) structuring your team, so that everyone gets the best out of him/herself and the team.
What did you achieve as a Service & Support Team Manager after one year?
Our NPS score has been increased, our customers are happy with FRISS and our solutions.
Of course there is always room for improvement and you see this as a cool opportunity to continue to grow and develop. You and your team have grown, perhaps in the number of colleagues and certainly when it comes to togetherness and acting as a team. You have optimized processes and the value cycle has become a household name within FRISS. In short, you have strengthened:
– Your team: you are team manager and end-to-end responsible for your team. You offer guidance in a coaching manner, with a strong dose of perspective and humor.
– Work processes (by efficiency, effectiveness and quality) with the aim of increasing customer satisfaction.
– Internal communication and cooperation
– The relationship with the customers: you know what the customer experience is and you are an important link in our product development
You and your FRISS team
As a Service & Support Team Manager, you and your team are the ones who ensure that our customers are happy to stay with us. Your drive is to let our customers experience the added value of FRISS in their day to day business. And you let the always busy team fly by improving our service with them. You identify improvements in the broadest sense of the word (services, efficiency, effectiveness and product improvement), because you are in direct contact with our customers. You make the difference in reaching our BHAG.
Who are you?
You are a Team Manager who can think strategically, determine the route and work operationally. Yes, you may get some gray hair in the process, and yet you see the potential and growth opportunity in this role.
You can build (and expand) the team according to your vision, attributing powers and responsibilities accordingly while supporting work processes. You are quality-oriented, result-oriented and humorous.
You thrive in a busy and growing environment, keeping an eye for your customers AND your team. Increasing NPS and improving our Value Cycle are challenges that will make you completely enthusiastic! Finally, you speak English AND Dutch on a business proficiency level and you can connect with your international teammates.
So what are you waiting for? Join our expedition and apply! If you want to know more feel free to contact us at Recruitment@friss.com or via What’s app to Claudio Agnesa at +31 639008671